India Visas - Frequently Asked Questions

  • Issuance and approval of a visa is solely regulated by the Government of India and governed by their rules and regulations that are amended from time to time.
  • It is also subject to the rules and regulations of the country of which you hold citizenship.
  • Our role is limited to accepting the visa application and required documentation, forwarding the application to the Government of India for consideration of visa issue and communicating the Government of India's decision on the application.
  • If a visa has been issued based on the information supplied by you. Any required changes will therefore be another complete new visa application or it will incur additional cost if changes are possible.
  • We do not accept any responsibility for late, lost or misplaced applications and or the reliability of the contents of the application. Incomplete applications will be disregarded at our discretion.
  • It is a criminal offence to submit incorrect and untrue information on the visa application forms. The Indian immigration does not take lightly to this and any other transgressions.
  • The Applicant accepts and acknowledges that we email in good faith and we do not assume any responsibility or liability for emails that have not reached us or you in time. It is therefore in your own interest to apply for the visa as soon as possible and apply follow up procedures within reasonable times.
  • In case of rejection of visa application, we will communicate such decision by the government of the India to the applicant but besides that no correspondence will be entertained and no visa fees will be refunded (unless specifically stated). Visas applications may be rejected if you have a criminal record or have been deported or for any other reasons determined solely by the Indian immigration office. We have no control over such decisions.
  • If you had been refused a visa before, please let us know in advance, when and why it was refused so that we know how to handle the application.
  • We shall not be liable for any losses or damages, which the applicant may suffer arising from delay in processing or receiving the visa.
  • All visas issued are single entry visas.
  • All visas are non-transferable.
  • Visa applications will only be processed once we have the fees reflected in our account and once all the documentation is received fully completed. We will not be responsible for incomplete applications.
  • We do not accept cheques as a form of payment and therefore you are not allowed to deposit such cheques into our bank account.
  • It is an explicit requirement that you enter and exit the India with the same passport that was used to apply for the Indian visa or else additional charges will be incurred.
  • You will need to keep copies of you air ticket and boarding passes for a period of 90 days after travel.
  • We are closed on Fridays, Saturdays, Sundays and Public holidays. If we need to send staff to the office to check if visas have been issued or to apply for visas on such days, then there will be an extra charge for such services.
  • Prices are subject to currency fluctuations and do change without notice. Prices cannot be guaranteed until time of document issue and full payment.
  • There may be an additional charge for applications from non- South African citizens.
  • These terms and conditions shall be governed and interpreted in accordance with the laws of South Africa and the India. Any claims or disputes arising in relation to the services provided by us to the Applicant shall be subject to the exclusive jurisdiction of the Courts in South Africa and India.
  • We reserve the right to change the terms and conditions without prior notice.
  • Our Business operating days and hours are Mondays to Thursdays from 10h00 to 16h00 unless stated otherwise.
  • We may be closed on certain Indian public holidays.
  • We cannot and do not guarantee, if and when a visa will be issued, Indian immigration alone decides on this.
  • Once a visa application has been submitted or a visa is approved, it cannot be cancelled.
  • Applicants of the eligible countries may apply online minimum 4 days in advance of the date of arrival with a window of 30 days. Example : If you are applying on 1st Sept then applicant can select arrival date from 5th Sept to 4th Oct.
  • At no stage of the application process will we make available to the passenger or its agent, any reference numbers or any other communication between us and Indian immigration.
  • If a passenger travels without their visas, they do so at their own risk and we will NOT get involved in any way and will stop communicating with the passenger or agent with immediate effect.
  • Every enquirer and person engaging in a transaction with our company is deemed to have read, understood and agreed to be bound by the terms and conditions.